After having been a liaison for the past two years between Law Firms in the US and Lehal Process Outsourcing companies (LPOs) in India, I have gained valuable insight into what each side looks for in the other. What you quickly realize after speaking with organizations on each side is that both parties are looking for the same types of things. The goal is obviously to secure a lasting working relationship where each party achieves a mutual benefit. The successful relationships are largely characterized with both sides feeling a sense of equality and openness with the other. But arriving at this optimal state in the relationship takes considerable work and simply picking up the phone or email cannot promise success every time. For myself, after working as a matchmaker of sorts, I’ve come to facilitate a common ground of understanding that builds lasting relationships.
My role within the industry has allowed me to gain insight into the perspectives of both sides, and I am confident I can contribute to the LPO success by sharing my learning’s with the LPO community. Initially for me it was vital to understand the big picture when I first began working with LPOs. But to truly understand how LPOs are settling into their own strides, it requires exploring different perspectives and considering all opinions, ideas, and lessons learned. After all it's a business. And LPOs have a great future ahead and economic forces in play are facilitating their popularity and acceptance in the marketplace.







