spurani

name After having been a liaison for the past two years between Law Firms in the US and Lehal Process Outsourcing companies (LPOs) in India, I have gained valuable insight into what each side looks for in the other. What you quickly realize after speaking with organizations on each side is that both parties are looking for the same types of things. The goal is obviously to secure a lasting working relationship where each party achieves a mutual benefit. The successful relationships are largely characterized with both sides feeling a sense of equality and openness with the other. But arriving at this optimal state in the relationship takes considerable work and simply picking up the phone or email cannot promise success every time. For myself, after working as a matchmaker of sorts, I’ve come to facilitate a common ground of understanding that builds lasting relationships.

My role within the industry has allowed me to gain insight into the perspectives of both sides, and I am confident I can contribute to the LPO success by sharing my learning’s with the LPO community. Initially for me it was vital to understand the big picture when I first began working with LPOs. But to truly understand how LPOs are settling into their own strides, it requires exploring different perspectives and considering all opinions, ideas, and lessons learned. After all it's a business. And LPOs have a great future ahead and economic forces in play are facilitating their popularity and acceptance in the marketplace.

Legal Process Outsourcing's Point of Inflection

06th August 2010
Depending on what you are reading and who you are talking to it can be unclear whether or not legal process outsourcing is making true headway in the legal industry. A report on some sites surfaced this week which discuss apparent reluctance to sending e... Read >

Are Legal Process Outsourcing Providers Entitled to Succeeding?

23rd June 2010
Why do we need to ask such a question? Well, in short the question should be asked. Primarily to ensure the players do not lose sight of what it will take to win. And secondly, just because LPO's in India have a cost advantage, it doesn't necessarily m... Read >

Senator Schumer, Friend or Foe to LPO?

17th June 2010
Everyone has their opinions and they are entitled to them. Funny thing is when you or I broadcast an opinion it doesn't quite garner the attention as it does for politicians. And at times political opinions gather steam, and if the public's opinion is a... Read >

What is the LPO's ‘Kanban’?

17th June 2010
I read an interesting blog article today on the Japanese and their ‘reverse outsourcing' experience. This made me wonder how and if we could apply this concept to our industry. Perhaps it is somewhat premature given LPO's relative nascent state in the ... Read >

No PIGS for Legal Process Outsourcing

17th June 2010
There is no shortfall of headlines and pundits speaking on the troubles that the European Union (E.U.) and the Euro currency has been facing. There is a small group of E.U. members who have managed to tarnish the E.U's global perception. They are collecti... Read >

The Musical Duet of Legal Outsourcing

17th May 2010
LPO Jugalbandhi - A Duet of Equals As many of us try to do, I found some time to relax this weekend by listening to some music. I personally take a good deal of inspiration and get drawn into thoughts and ideas when listening to enjoyable music. My m... Read >

LPOs Should Study History of Product Recalls

14th May 2010
"Quality is Job 1" Many in the U.S. may remember that Ford Motor Company slogan in the 1980's to 1990's. Quality was in fact a winning formula for Ford as it gained market share and proved its heritage from the days of Henry Ford. And 'Total Quality M... Read >